Error code 701 usually occurs when you are already a ViX subscriber, and you are logging in with a different account than you initially signed up with. It is likely that the email you are trying to use to log in is not correct.
Follow the steps below to fix this problem and regain access to your ViX subscription.
Step 1: Verify your email addresses
- Check all the email addresses you may have used when you signed up first for ViX
- Make sure you are using the correct email address associated with your ViX subscription. This can vary depending on the payment type applied to your subscription, in case you used an App Store or if your payment was direct, simply identify the subscription confirmation email you have received.
Step 2: Sign in to your ViX account
- Open the ViX application.
- Log in with the correct email address and password.
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