Sorry, sometimes this happens if you signed up through an app store (Amazon, Apple, Google or Samsung).
Don't worry, this can be resolved by following the steps below:
1️⃣ Open the ViX app on the phone, tablet or TV device you subscribed to.
2️⃣ Verify that you are logged out.
3️⃣ Choose a premium program or movie and then click "Sign In".
4️⃣ Select "Restore Purchase".
If there is an active ViX subscription in the app store, we will restore it.
Once your subscription is restored, you can log in and stream on any compatible device.
Do you have any other questions?
Please contact us from the Chat at the bottom of the page, where you can have real-time attention or, if you prefer, you can fill out the form under the"Email" button.