This code is appears when your subscription is linked to a different email than the one you are entering. Please follow these steps to try to solve:
- Uninstall the ViX app from your device.
- Open the Google Play Store app.
- Tap the profile icon in the top right corner.
- Tap Payments & subscriptions and then Subscriptions.
- Find ViX Premium and press Open app to confirm the plan.
- Reinstall ViX and sign in again.
Need additional assistance?
Contact the Google support team or click here, in order to solve any billing issue you may have.