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If I cancel my subscription, can I get a refund?

ViX does not offer refunds or returns except where required by applicable law.

Consumer Rights in Mexico

We currently only offer refunds in Mexico under certain circumstances.

Refunds only apply to new subscribers who cancel their subscription within the first 5 business days of subscribing.

Contact us via chat (found at the bottom of the page) or email to cancel* and receive a full refund for the first month. The process may take up to 7 business days.

*This only applies to subscribers billed directly by ViX. For subscribers billed by a third party, please contact them to receive a refund.

Think you were billed in error or need help?

Please contact us via Chat where you can get real time attention or, if you prefer, you can fill out the form in the "Email".

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