Please verify the following
- Check that the information registered in your account matches your card information, name, card number, expiration date and security code.
- Use a different browser, we suggest you delete the history.
- Try to use another payment method, it can be another credit or debit card Visa, Mastercard or American Express.
- If this does not work, contact your bank for assistance and verify that you have the option to charge online.
If you have done the above steps and the problem persists:
Please contact us from the Chat at the bottom of the page, where you can have a real time attention or, if you prefer, you can fill out the form found in the"Email" button.