This should not be happening, let's work together to resolve this issue. Kindly follow the steps below.
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Check out here that your device is compatible with ViX.
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Sign out and close ViX completely (make sure it's not running in the background).
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Restart your device.
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Once restarted, verify that your internet connection is stable, check that your device is connected to your favorite network and that it has internet access.
Finally, open ViX, log in with your credentials and try playing your favorite content again.
The steps above don't work?