This shouldn't be happening. Please follow the steps below.
Check out here that your device is compatible with ViX.
Check that your internet connection is stable.
Make sure you have the most up-to-date version of the app.
If the above doesn't work, reinstall the app and try playing
The steps above don't work?
Please contact us from the Chat at the bottom of the page, where you can have real-time attention or, if you prefer, you can fill the form found in the button " Email ".