If you're seeing a message that says "Sorry, we couldn't connect to ViX" it's very likely that your internet connection is unstable or you don't have the latest version of ViX.
In order to correct the error, make sure that the iOS version of your device is higher than 14.0, and in case it is not, we recommend updating it.
If after performing the above steps you still get this error, please contact us through the channel Chat found at the bottom of the page where you can have real-time attention, or if you prefer, you can fill out the form found on the " button. Email ". If you use the chat or the form, remember to indicate the model of your device and the title where the error occurs (if it is a series, novel or program, indicate the chapter).