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I get the message code:APE001

If you see the code: APE001 on your iOS device, here are some steps you can try to resolve the issue:

  • Uninstall the app from your device.
  • Make sure the date and time are correct.
  • If you are using a VPN, DNS or ad blocker, we suggest disabling them from your device settings.
  • Reinstall the ViX app from the App Store.
  • Open the app, log in, and try playing again.

 

If these steps do not resolve the error:

Please contact us via Chat, where you can have real-time support from one of our live agents. If you have not done so yet or if you prefer, you can fill out the form under the "Email" button.

If you use the chat or the form, remember to indicate the model of your device and the title where the error occurs (if it is a series, novela or program, indicate the episode). 

 

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