The problem you are experiencing is related to a connection issue between your device and the modem. This is not related to login or account access. To resolve this issue, please follow these steps:
Select the button "Volver a intentar"
Clear your browser’s cache and cookies, then try again.
Make sure you are using a supported browser (we recommend Chrome, Firefox, or Edge).
Restart your laptop and try to play the video again.
If after performing the above steps you still get this error: