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What should I do if my card doesn't work?

What should I do if my card doesn't work?

If you are unable to use your gift card, please contact us via Chat, where you can have real-time support from one of our live agents. If you have not done so yet or if you prefer, you can fill out the form under the Email

Note: ViX Gift Cards are only available for customers residing in Mexico and in Colombia.
We will update this information as availability extends to additional countries.

 

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