If your ViX subscription is through Sky, just log in with the username and password they provided you. Visit the Sky page and click on 'My Sky' to log in.
If you have any other issues we suggest you contact Sky:
Help Center: https://skyvideo.custhelp.com/app/answers/list/origen/4
WhatsApp: +52 1 55 5169 0025
ViX Terms of Use available here.
Only available in Mexico.