Please note that the ViX chatbot is focused solely on providing assistance related to ViX technical and content issues and is available 24/7 for your convenience. Follow these tips to ensure a smooth and efficient interaction:
Accessing the chatbot:
Keep your questions concise and relevant:
- Use short, specific phrases like "Change my email address" or "Update billing information."
- Include relevant details, such as error codes or specific features you are having trouble with.
- Ask questions related to video streaming, such as "How can I watch content offline?" or "What devices are supported?"
- Avoid using lengthy paragraphs or unnecessary information.
- Refrain from including personal names, passwords or specific dates.
Use suggested answers:
- Our chatbot will provide suggested answers based on the keywords you use. Consider selecting one of these options for faster assistance.
Ask one question at a time:
- To ensure clarity and focused answers, ask one question or describe one problem at a time. You can always ask additional questions later if needed.
Request live agent support:
- If you need live agent assistance, simply mention phrases such as "chat with an agent" or "live support." Our live agents are available from 8 a.m. to midnight (Mexico City) to help you further.
Customizing your chat experience:
- You can adjust your chat experience by clicking on the three dots (menu) and accessing the settings. Here you can change the language, request a chat transcript or mute sound notifications.
Please note that the ViX chatbot is focused solely on providing assistance related to technical and content issues and is available 24/7 for your convenience.
If you need further assistance, please don't hesitate to reach out - we're here to help!