Why am I seeing a "loading" image or a black Screen / Why do I see "Error" in my screen?

This shouldn't be happening. Please follow the steps below:

1. Check out that your device is compatible with ViX:

Mobile: iOS, Android

Tablet: iPad, Android

Web: Chrome OS, macOS, Windows PC

Smart TV: Android TV, Fire TV, Roku, Samsung TV, LG TV, Apple TV, VIDAA Smart TV y Vizio Smart TV.

1. Check that your internet connection is stable

2. Make sure you have the most up-to-date version of the app

3. If the above doesn't work, reinstall the app and try playing

The steps above don't work?