If you are experiencing error 500 in the ViX app on your Samsung TV, follow these simple steps to resolve the issue and continue enjoying the content.
Steps to fix the 500 error on Samsung TVs:
Method 1: Press and hold the "Back" button
Grab the remote control of your Samsung TV.
Press and hold the "Back" button (left arrow) for a few seconds.
If the app doesn't quit, go to Method 2.
Method 2: Power cycle the TV
Turn off the TV using the remote control or the power button on the TV.
Wait 10 seconds and turn it back on.
Open the ViX app and check if the error is fixed.
If these steps do not resolve the error: